FAQ
I just placed an order. When will it be shipped?
We do our best to ensure items are shipped as fast as possible. The average shipping times are 2-3 business days.
How much do you charge for shipping?
We charge a flat rate of $7 for shipping within the United States on most products, less for some. We almost always take a loss on this but we want shipping costs to be as low as possible for our customers. We also have free shipping options for customers who spend over a certain amount.
I found an issue with the delivered goods. I did not like what I ordered. Can I return my order?
You will have your money back in full if you notify us within 7 days of delivery if the product has any defect or you do not like the product.
Once we have received the product, we will refund the total amount of your original purchase. Please enclose your name and the order number on the package you send back.
Is it possible to cancel my order?
There will be no cancellation fee if you request a cancellation on our order. You must cancel your order before it is shipped. If the item is already sent, email us, and we will arrange the matter. You will have your order refunded in full.
I made my order after entering the wrong address. What now?
You should have received an order confirmation email. Give it a reply and tell us so. Letting the auto-filler do its job or misspelling happens to anybody. Once you have double-checked that the provided address is wrong, kindly notify us through our Contact Us page. If the address is faulty, we can change it to the correct one within 24 hours.
Can women use ShamDude?
Absolutely! While our products are designed with men in mind, we have lots of women who use our products and love them!
I have a question that wasn't answered. Can you please help?
Absolutely! We are here to help you! We will gladly do our utmost to assist you, so send us an email!
We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly. Thanks.